Frequently Asked Questions
Everything you need to know about your TØTE® experience.
What materials are TØTE® bags made from?
We prioritize sustainability and durability, using premium organic cotton canvas, recycled polyester linings, and ethically sourced vegan leather accents.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I care for my TØTE® product?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or tumble drying to preserve the fabric integrity.
Do you offer international shipping?
Yes, TØTE® ships to over 50 countries worldwide. Shipping rates and potential customs duties are calculated at checkout based on your destination.
Are your products covered by a warranty?
Every TØTE® purchase includes a 1-year limited warranty against manufacturing defects in materials and workmanship.